Spanning business support systems (BSS), operational support systems (OSS) and network control, Amdocs CES 9.1 is an integrated product suite that allows service providers to increase customer satisfaction, personalize every experience based on real-time insight, and capitalize on new opportunities such as the SMB market and new lines of business.

New CES 9.1 highlights include:

    --  Amdocs Social Care: extends customer care to social network channels,
        enabling service providers to monitor and rapidly respond to customer
        complaints, improving customer satisfaction and loyalty. The solution
        links social identity (via opt-in) to customers' BSS profiles and uses
        real-time analytics to identify and address the customer interactions
        that really matter, allowing service providers to rapidly resolve care
        issues across social networks.
    --  Amdocs SMB: enables service providers to increase SMB sales and market
        share by enabling business bundles across communications and value added
        services (VAS) such as VPN, business and cloud applications. CES 9.1
        will also increase SMB satisfaction and loyalty with enhanced
        self-service and bring your own device (BYOD) capabilities. It enables
        service providers to serve the SMB market cost-effectively with one
        system supporting both residential and business customer segments and by
        optimizing the complete SMB order-to-cash lifecycle from sales and
        ordering to activation, self-service, support and billing.
    --  Amdocs Multi-Play: provides a seamless, real-time view of the customer
        across all lines of business (such as wireless, wireline, broadband,
        Pay-TV and cloud services) and all devices (including mobile, fixed and
        wearable) to deliver a personalized customer experience. The holistic
        view allows service providers to differentiate services beyond price
        with smart bundling that allows customers to easily create personal
        bundles. Amdocs Multi-Play's capabilities enable service providers to
        support promotions and discounts across all lines of business and manage
        complex hierarchies for all customer segments, both residential and
        business.
    --  Leveraging network information to drive customer experience: using
        capabilities from its existing network analysis assets, Amdocs CES 9.1
        will inject real-time insight concerning the customer's network
        experience into the customer care agent's desktop. This unique
        integration of geo-location network information will allow the agent to
        make informed decisions concerning the customer's actual experience,
        driving increased satisfaction and loyalty.

Recently launched solutions that are also part of CES 9.1 include:

    --  Amdocs Smart Net solution: an intelligent Wi-Fi offload solution,
        enabling service providers to deliver a seamless and optimal customer
        experience across networks ? based on network quality of service and the
        customer's personalized profile and value - maximizing revenues and
        alleviating network congestion.
    --  Amdocs Small Cell solution: automates small cell planning and project
        management to reduce network design and deployment time and costs;
        provides end-to-end, catalog-driven planning, design, and rollout
        solution for next generation networks.