Customer Service at the Heart of the Business Drives Growth for SMBs
Many SMBs are realizing that putting customer service at the heart of their business is a catalyst for growth. But the challenge that most SMBs face is that customer service is often disconnected from other areas of the business--shattering any hope of an accurate single view of the customer. In fact, a recent survey found that only 21 percent of SMBs integrate their apps without the help of a third party(2). This signals the industry need for SMBs to have a trusted and centralized location to quickly access apps that help them grow the business.

The new App Hub is the one-stop shop where SMBs can quickly access apps from an ecosystem of more than 50 partners that help them enhance the customer service experience. App Hub allows SMBs to deploy apps to deliver greater levels of customer engagement and have a single, comprehensive view of the customer through new integrations, including:

    --  New Canvas Technology Creates a Window Into Third-Party Apps--New Canvas
        Technology will display third-party apps directly in the Desk.com agent
        console for a single, unified view of all customer data needed to
        resolve cases. This eliminates the need for agents to toggle between
        different apps. For example, a popular shipping app integrated into the
        Desk.com console allows an agent to view and search package tracking
        data without ever leaving the help desk app. With the new Canvas
        Technology integration, apps from partners such as Harvest, JIRA,
        MailChimp, Olark, Shopify and Twilio can now be accessed directly within
        Desk.com.

    --  New Telephony Integrations Deliver Multi-Channel Support--Now SMBs can
        complete the cycle of multi-channel support by adding telephone support,
        leveraging new integrations from leading telephony vendors such as
        Five9, NewVoiceMedia, OneReach, RingCentral and TalkDesk. Now incoming
        service calls appear directly in the Desk.com agent view, allowing
        customers to receive help in any format. Desk.com provides the
        industry's most comprehensive multichannel support, allowing customers
        to deliver amazing customer service on every channel, including chat,
        email, self-service, social media, web and now the phone.

    --  New Desk Connect Completes the 360-Degree View of the Customer--New Desk
        Connect enables SMBs to create a single, comprehensive view of the
        customer by seamlessly syncing data from Desk.com support cases to
        Salesforce. As businesses grow and have more sophisticated customer
        service requirements, they now have an easy path to Salesforce Service
        Cloud from Desk.com with Desk Connect. In addition, App Hub partners can
        seamlessly integrate with Salesforce.

Pricing and Availability

    --  Salesforce Desk.com is generally available today and pricing starts at
        $30 per user per month.
    --  Desk Connect and telephony integrations are available in the Desk.com
        Plus plan with pricing starting at $50 per agent per month.
    --  Canvas technology is expected to be available in early 2015 and pricing
        will be announced at the time of general availability.

Additional Information

    --  Learn more about Desk.com at: http://www.desk.com/why