Rebeck & Allen Law – How they reduced telecom costs by an average of 35% and streamlined their operations.

Situation

The client is a well-established tax law firm, faced with significant competition, increasingly complex regulation and rapidly escalating customer expectations. The client has built its reputation on its close contact with clients. As such, it was keen to exploit new business telephone technology to increase its core competitive advantage, namely a hands-on relationship with clients, as well as to streamline its operations to drive down costs and increase efficiency.

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