Axess Communications, parent company of Littleton-based VoIPMyBiz.com, has seen rapid growth in the past year since offering the call record option to its small business customers. "Because of improved technology and increased affordability, small businesses have started to realize the many benefits that call recording brings as part of their business communications capabilities," said Jeff Myers, president and CEO of Axess Communications.

"Among companies with 250 employees or less, more than 95 percent of them do not currently utilize this communications tool." The ability to record inbound and outbound calls, done automatically or at the touch of a button, has been proven to increase accuracy in communications leading to more sales volume, fewer invoicing disputes, greater customer loyalty and better customer service. For example, companies can record a call, attach the call to an email accompanied with an invoice, and the customer will have an accurate record of what was ordered. The call recording feature allows any or all calls to be recorded, including those on a cell or office phone.

Particularly for sales call training, the ability to evaluate how employees communicate with customers elevates their success rate, thus increasing overall sales. "Using call recording as a training tool, and ensuring that your staff is providing the right customer experience over the phone, ultimately elevates customer satisfaction," Myers added. "From a sales perspective, the training piece is utilized to teach best practices, as well as provide feedback on ways to overcome real life objections."

Axess Communications, parent company of VoIPMyBiz.com, is a low-cost provider of business communications solutions and one of the nation's largest value added reseller for business communications.