The Technisource Service Desk Support after hours program builds on the company's award-winning Continual Service Improvement (CSI) Service Desk Program to solve the unique business problems created by the need for extended internal tech support hours. In addition, the company recently began service desk support for the Ruth's Hospitality Group's POS, Back Office and Kitchen Systems. All industries have a growing need for late hour tech support, including the restaurant and hospitality industry.
Beginning in October, the Ruth's Hospitality Group, a publicly traded company with more than 120 Ruth's Chris Steak House restaurants, began utilizing Technisource for support for all of their restaurant brands: Ruth's Chris Steak House, Mitchell's Fish Market, Mitchell's Steakhouse and Cameron's Steakhouse. Technisource will be delivering the service desk solution out of the Mechanicsburg, PA Delivery Center until 3 AM seven days a week. The globalization of business has led to near 24x7 tech support needs, while placing businesses on the losing side of both IT budgets and tech employee morale.
Companies utilizing Technisource's after hours program can expect savings up to 20 percent versus their current spend on supporting their customers on nights and weekends. In addition, the solution eliminates the need to place high-demand IT professionals "on call" at late hours -- greatly reducing employee stress and increasing retention percentages. "More and more, we are seeing a strong influx of consumer technology within corporate environments," stated Rob Hough, VP of tech support services for Technisource.
"This trend, combined with increased business across global time zones, has caused a greater need for tech support at all hours. You simply cannot have a CEO doing business overseas wait until normal US business hours to fix an application on his iPad." About Technisource Technisource, one of the largest technology talent and services providers in North America, provides comprehensive suite of technology services, including recruiting and staffing, assessments, project services and managed services to Fortune corporations, mid-sized companies and small organizations.
